Green Man Gaming will shortly be making an important change to some of our European customer accounts. If this issue affects you, you will soon receive an email from us.
What is happening?
You are currently being charged for your purchases in US Dollars ($). We are changing this so that you will now be charged in Euros. This means your Green Man Gaming account will be shown in Euro’s and not US Dollars.
Why is this happening?
Many of our publishing partners offer their games by regional territories – Europe, North America, Asia etc. Despite you being based in Europe, it can mean that as a US Dollar account, we are unable to offer you the widest selection of titles. This change means that you will now be able to purchase games you did not previously have access to.
When is this happening?
The change from US Dollar to Euro will occur at 9am (London time) Tuesday 1st February 2011.
What does this mean for the money you have in your Green Man Gaming account?
When you log in to your Green Man Gaming account after 9am (London time) Tuesday 1st February 2011, the migration from US Dollars to Euros will automatically occur and all values will then be shown in Euros. The exchange rate used will be based on the spot market exchange rate of the day this happens. There are no transaction costs, or any other deductions, so the full value has been transferred.
Do you need to do anything?
No. When you next log in to your account, the system will update automatically and you can start purchasing in Euros immediately. You will be able to check the value of your account at any time by visiting: https://www.greenmangaming.com/user/account/
Questions or problems?
Simply contact our support team at helpdesk@greenmangaming.com and they will be able to assist you.
On behalf of Green Man Gaming, I would like to thank you for your continued support and wish you many hours of happy gaming!

